Shipping Information for Cinderella Dolls and Toys

Why isn't there tracking information in my order?

If you don't see any tracking data to your shipment plus the estimated delivery date has not yet passed, your package should still arrive when they're due. You will find some common explanation why tracking details is unavailable on our Tracking Shipments Help page.

Why orders do not qualify for FREE Shipping

Each items ordered along with the shipping address have to be qualified for FREE Shipping. FREE Shipping page has more details about what items and addresses meet the requirements.

Free Shipping

To take advantage of FREE Shipping:

  • Place a minimum of $25 of eligible merchandise in your Shopping Cart.
  • Go on to checkout.
  • Ship your items to one particular U.S. address.
  • Select "Group my items into as few shipments as possible" when your shipping preference.
  • Select FREE Shipping as the shipping speed. Your order will be delivered within 5-8 working days after all of the items are available to ship (including pre-order items).
  • Place your order, and enjoy the free postage!

Using this shipping option, we fulfill the transaction in the more cost-efficient way. This allows us to give our savings on to you in the form of free shipping. Though it could take additional time to pack and ship your order, you'll still receive it in the estimated delivery time frame.

International Shipping

We gladly accepts orders all around the globe. Available product lines, shipping rates and charges may differ according to the delivery address for your order.

To find out the shipping rate information specific for your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. To learn more, visit our the vendors international shipping details page.

Your packages may be subject to the customs fees and import duties of the nation which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply at all international shipments) and Import Fees Deposits within the resellers International shipping page.


The below items can be shipped to just about all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books that demand special handling because they're extremely heavy (for example, multi-volume sets) will not be shipped outside of the U.S. If this is the situation, it will be noted within the product detail page.

Returns & Replacements

The above mentined conditions (including, if applicable, terms relating to the Import Fee Deposit) also relate to the shipment of any replacement product that might be shipped if you experience a problem with the original shipment. If you return an item to us, you're the exporter from your destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. To learn more please makes use of the "Contact Us" form page.

Customs, Duties, and Taxes

You're liable for assuring that the product will be lawfully imported to the destination country. When ordering the recipient will be the importer of record and should adhere to all procedures in the destination country. Orders which are shipped to countries outside the United States can be susceptible to import taxes, customs duties and costs levied via the destination country. The person receiving an internationally shipment may be governed by such import taxes, customs duties and charges, which are levied once a shipment reaches your country. Additional charges for customs clearance have to be borne with the recipient; we have no power over these charges and cannot predict whatever they could possibly be. Customs policies vary widely from country to country; make sure you contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Charges and Times by Geographical Region

When orders shipped internationally make it to the destination country, they might be governed by customs clearance procedures which may cause delays beyond original delivery estimates.

Sellers sometimes have policies that vary from our conditions and terms. For items you have purchased from a seller, please visit the applicable seller's policies for the other conditions and terms which could apply to your purchase of such merchandise.

When you should Expect to have Your Order

Our estimated delivery date on your order is reliant how quickly we can obtain and ship your items, your shipping address, and also the shipping speed and options you choose. Items Requiring Special Handling

Some items, such as bulky media items, large TVs, and certain perishable products require special handling and shipping methods (which include Expedited Chilled Shipping). You'll find details about these items in addition to their shipping requirements and charges from the suppliers product delivery web site.

Find what you're shopping for now.